Provider Communications

Provider Checklist for NCTracks Go-Live

The purpose of this checklist is to help DHHS providers understand the tasks they need to perform, and how and when to do them, to enable a smooth transition to the new NCTracks system.

• Designate the Billing Agent for your provider organization. (Applies to providers who use a Billing Agent/Clearinghouse.)
• Obtain an NCID for your Office Administrator (owner/managing employee)
• Obtain an NCID for all other staff in your provider organization who will access the NCTracks system and who will be trained
• Update your affiliation information. (Applies to individual providers who are in groups and/or affiliated with hospitals, etc.)
  Submit a Medicaid Provider Change Form on the current NCTracks site at www.nctracks.nc.gov
• Designate the Office Administrator (OA) for your provider organization (using NCID)
• Provide your bank account information for EFT payments
• Make sure your OA email address is current in the system
• Electronically sign the Trading Partner Agreement. (Applies to Billing Agents and providers who will submit ASC X12 batch transactions to NCTracks.)
• Complete the recommended NCTracks on-line training. (Must have a NCID)
• Verify the taxonomy codes and locations on your provider record.